Mystery Guest Services

At Bi’tulum, we understand that the guest experience is the heart of every hotel’s success. That’s why we offer our Mystery Guest Program—a bespoke service designed to provide an authentic evaluation of your property through the eyes of your most discerning guests.

What we deliver

Our professional mystery guests are seasoned hospitality experts trained to evaluate every touchpoint of the guest journey. From the initial booking experience to check-out, our approach identifies areas of excellence and opportunities for improvement.

Key focus areas

Evaluating reservation systems, website usability, and the booking process.

Assessing check-in, room readiness, cleanliness, and amenities.

Reviewing restaurant service, spa treatments, and overall F&B quality.

Highlighting alignment with regenerative practices, ensuring your efforts in sustainability are noticed and appreciated by guests.

Why Choose Bi'tulum’s Mystery Guest Program?

Experience your hotel from a guest’s perspective.

As the official marketing partner of Regenera Luxury, our assessments align with regenerative principles, focusing on creating lasting positive impacts.

Receive a detailed report with recommendations to enhance guest satisfaction and operational efficiency.

Use our findings to enhance experiences, boost online reviews, and elevate brand loyalty.